How can we help?

Browse common issues below or reach out to the right team directly.

Common Issues

MCP / AI integration not connecting

OAuth errors, "server not found", 401s — step-by-step fixes.

QR code not scanning

Check code size, contrast, print quality, and error correction level.

Can't log in to my account

Password reset, SSO issues, and account recovery options.

Upgrade or cancel my plan

How billing works, what happens to codes on downgrade, refund policy.

SSO / SCIM setup help

IdP configuration, JIT provisioning, SCIM token setup.

API key not working

How to generate, rotate, and use API keys. Common 401 causes.

Documentation →

Full API reference, SSO/SCIM guides, and tutorials.

MCP Setup Guide →

Step-by-step AI integration for Claude, Cursor, and more.

FAQ →

Answers to the most common questions about plans, QR codes, and billing.

General support

Within 1 business day

Account questions, QR issues, analytics, and general help.

Enterprise sales

Within 4 hours

Custom plans, volume pricing, SSO, SCIM, and white-labeling.

Billing

Within 1 business day

Invoices, payment updates, refund requests.

Abuse / security

Within 2 hours

Report harmful QR codes or a security vulnerability.

Support hours: Monday–Friday, 9am–6pm ET.

For urgent production issues outside business hours, email support@qr-manager.ai with "URGENT" in the subject line.